Contact Eterna
We're a small team building a living legacy platform. Real people read every message. We aim to reply to support requests within two business days.
Customer support
Questions about your account, memorial, voice preservation, or how to preserve a loved one's story.
support@eterna-legacy.comHeirloom concierge
Our white-glove engagement: studio voice work, guided interviews, and keepsake production. Scoped per family, typically $2,999–$4,999, quoted after a consultation. There is no online checkout for Heirloom.
support@eterna-legacy.comLegal
Terms, privacy, DMCA, subpoenas, and estate-representative verification.
support@eterna-legacy.comSecurity & privacy
Report a vulnerability, request data export, or raise a privacy concern.
support@eterna-legacy.comBefore you write
Many common questions about digital legacy, AI memorials, and voice preservation are answered on our homepage FAQ, and plan-specific questions live on the pricing page. For refund requests, see the Refund Policy.