Eterna Support
Need help with Eterna? We're here to help.
Find quick answers below, or reach out directly. A real person reads every support message and we aim to reply within two business days.
Account & Sign-In Help
- Reset your password from the sign-in screen.
- Check your spam folder for magic-link or verification emails.
- Use the same email address you signed up with.
- If your account was created with Google OAuth, sign in with Google again.
Billing & Subscriptions
- Premium subscriptions renew automatically and can be cancelled anytime.
- Heirloom Concierge is arranged by consultation and invoiced separately.
- Refunds are handled according to our Refund Policy.
- For unrecognized charges, include the date and last four digits of your card.
Privacy & Data
- Memorials and legacy content are private by default.
- You can request an export of your data by emailing support.
- To report a privacy concern or security issue, contact us directly.
- Review our Privacy Policy for details on how we handle your information.
Technical Issues
- Refresh the page and try again — many issues are temporary.
- Make sure your browser is up to date and third-party cookies are allowed.
- For upload failures, check that files are under 10 MB and in a supported format.
- Include your device, browser, and a description of what happened when you write in.
Contact Support
Can't find what you need? Send us an email and we'll get back to you as soon as possible.
theeternalegacy@gmail.com